Right of withdrawal
Returns, Exchanges and Refunds
We want you to feel comfortable ordering from Belluna. If you need to return an item or exchange a size, contact us at support@bellunashop.com.
60-day return period
You may request a return of an eligible item within 60 days after delivery. Please include your order number when you contact us.
Change-of-mind returns
For a change-of-mind return using our return label, the cost of the label is deducted from your refund. Contact us for the applicable return cost and instructions before sending your parcel. Please return items in their original condition with their packaging, accessories and tags. This does not limit any inspection or cancellation rights you have under applicable consumer law.
Free size exchanges
Size exchanges are free. Once your exchange is approved, we provide return instructions and, where needed, a free return label. We send the replacement size without an exchange fee or additional shipping charge. Exchanges depend on stock availability; if your requested size is unavailable, we will offer a refund or another suitable solution. For other exchange requests, please contact us.
Faulty, damaged or incorrect items
If an item is faulty, damaged or not what you ordered, contact support@bellunashop.com with your order number and, where helpful, photographs. We will investigate and arrange the appropriate remedy. Approved returns, replacements and refunds for faulty or incorrect items are free of charge. Change-of-mind return charges do not apply.
How to return an item
- Email support@bellunashop.com with your order number and whether you want a return or a size exchange.
- Wait for approval, the return address and the return instructions before sending your parcel.
- Pack the item securely and include its accessories, tags and packaging where reasonably possible.
- Follow the provided instructions and keep proof of postage until the return is complete.
Refund timing
We inspect returns after arrival. Approved refunds are normally processed within 7 business days and are issued to your original payment method. Your bank or payment provider may take additional time to display the refund. Any mandatory refund deadline under applicable consumer law takes precedence.
Order cancellations
Contact support@bellunashop.com as soon as possible if you want to cancel an order. We can usually stop an order before it has entered processing or shipping. If we can no longer stop dispatch, we will explain the return process. This does not affect any statutory cancellation rights.
Hygiene exclusions
Any applicable hygiene restriction on change-of-mind returns will be indicated on the product page before purchase. These restrictions do not affect your rights if an item is faulty, damaged or misdescribed, or any other rights that cannot lawfully be excluded.
Your legal rights
This policy does not limit your rights under applicable consumer protection law.
Contact
Belluna / Blue Ocean Commerce B.V.
Vlierweg 12, 1032LG Amsterdam, the Netherlands
Email: support@bellunashop.com
Customer service: Monday to Friday, 9:00 am–5:00 pm CET
We aim to reply within 1–2 business days.