Terms and Conditions
General Terms and Conditions
Article 1 – Definitions
The following definitions apply in these General Terms and Conditions:
Withdrawal period: The period within which the consumer can exercise the right of withdrawal;
Consumer: A natural person who does not act within a professional or commercial activity and concludes a distance contract with the entrepreneur;
Duration contract: A distance contract relating to a series of products or services where obligations are spread over a certain period;
Right of withdrawal: The consumer's option to withdraw from the distance contract within the withdrawal period;
Entrepreneur: The natural or legal person who offers products or services to consumers remotely;
Distance contract: A contract concluded between the entrepreneur and the consumer exclusively using remote communication means;
CESOP: The central electronic system for payment information introduced by the EU to monitor payment service providers.
Article 2 – Identity of the Entrepreneur
Company name: Blue Ocean Commerce B.V.
Chamber of Commerce (KvK) number: 97706663
VAT identification number: NL868193963B01
Customer service email: support@bellunashop.com
Business address: Vlierweg 12, 1032LG, Amsterdam, Netherlands
Article 3 – Scope
These General Terms and Conditions apply to every offer from the entrepreneur as well as to every concluded distance contract. Before concluding the contract, the terms are made accessible to the consumer electronically or by other means.
Article 4 – The Offer
Offers are non-binding. The entrepreneur reserves the right to change offers.
Article 5 – The Contract
The contract is concluded as soon as the consumer accepts the offer and meets the specified conditions. The entrepreneur confirms acceptance immediately by email.
Article 6 – Right of withdrawal
Consumers have the right to withdraw from the contract within 60 days of receiving the goods without giving any reason.
For change-of-mind returns, the cost of the return label is deducted from the refund as explained in our Return & Refund Policy. Size exchanges are free. Approved returns of faulty or incorrect items are also free of charge. Mandatory consumer rights remain unaffected.
Article 7 – Costs in case of withdrawal
The entrepreneur refunds payments within 14 days after withdrawal, provided the product is returned in its original condition.
Article 8 – Import duties and customs charges
For delivery outside the European Union, orders are shipped with import duties, import taxes and customs clearance charges prepaid (DDP). Customers will not be asked to pay additional import charges on delivery. If a carrier requests an import payment, contact support@bellunashop.com before paying.
For delivery within the European Union, any applicable import duties, import taxes and customs clearance charges are not prepaid and are the customer's responsibility. Free shipping refers to the delivery charge.
We arrange the shipping documentation needed for delivery. Customs processing can affect delivery estimates. Please contact us if your parcel is delayed. These provisions do not exclude or restrict any mandatory consumer rights.
Article 9 – CESOP Compliance
From 2024, payment service providers will register transaction data in the CESOP system (Central Electronic System of Payment Information) according to EU regulations. The entrepreneur complies with these regulations, which may affect the monitoring and reporting of payments.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products comply with the contract and legal requirements.
Please report faulty, damaged or incorrect items to support@bellunashop.com as soon as possible. This does not limit the period in which you may exercise your statutory rights.
Please follow our return instructions and retain packaging where reasonably possible. Missing packaging does not remove your statutory rights concerning faulty goods.
Article 11 – Delivery
Orders will be delivered within 30 days unless otherwise agreed.
In case of delays, the entrepreneur will inform the consumer within 14 days of the order date.
We arrange delivery in accordance with our Shipping Policy and will help resolve delivery or customs issues.
Nothing in this article limits your mandatory rights to cancel or receive a refund.
Article 12 – Complaint Procedure
Please email complaints to support@bellunashop.com as soon as you identify a problem.
The entrepreneur will respond to complaints within 14 days. If a longer processing time is required, an estimated deadline will be communicated.
Article 13 – Dispute Resolution
These terms are governed by Dutch law without depriving consumers of mandatory protections under applicable consumer law. Please contact us first so we can try to resolve any complaint. You may bring proceedings in any court that has jurisdiction under applicable law.