Terms and Conditions

Terms and Conditions

Last updated: 2 August 2026

1. About us

Belluna is operated by Blue Ocean Commerce B.V., Vlierweg 12, 1032LG Amsterdam, the Netherlands. Chamber of Commerce (KvK): 97106663. VAT number: NL868193963B01. Email: support@bellunashop.com.

2. Scope

These terms apply to purchases made by consumers through the United Kingdom version of bellunashop.com. They do not limit any mandatory rights you have under UK consumer law.

3. Products and information

We take reasonable care to describe and display our products accurately. Colours may vary slightly because of screen settings. Product availability can change, and we may correct obvious errors before accepting an order.

4. Prices and payment

Prices shown on the UK storefront are in pounds sterling (GBP) and include applicable taxes unless stated otherwise. Delivery charges, if any, are shown before you place the order. We accept the payment methods displayed at checkout.

5. Orders and contract formation

Your order is an offer to buy. A contract is formed when we send an order confirmation. If we cannot accept an order, we will tell you and refund any payment received. Please check your delivery and contact details before placing an order.

6. Delivery

UK standard delivery is free. Estimated processing and delivery times are shown in our Shipping Policy and are estimates rather than guaranteed dates unless expressly agreed. Risk in the goods passes to you when they are delivered to you or to a person you nominate.

7. Cancellation and our 60-day returns policy

You have the statutory right to cancel most online purchases within 14 days after delivery. In addition, Belluna offers a 60-day return period from delivery for eligible items. To use either right, notify us clearly by email or use the instructions on our Returns & Exchanges page. You then have 14 days to send a statutory cancellation return, unless a longer period is expressly offered.

For change-of-mind returns made using our return label, £7.95 is deducted from the refund. Size exchanges are free. Your statutory right to reject faulty or misdescribed goods is not affected and approved returns of faulty or incorrect items are free of charge.

8. Return condition and exclusions

Please return products with their accessories, labels and packaging where reasonably possible. You may handle an item only as you would in a shop to establish its nature, characteristics and functioning. A deduction may be made for loss of value caused by handling beyond this. For health and hygiene reasons, sealed goods are not eligible for change-of-mind cancellation once unsealed where the legal hygiene exception applies. This does not affect rights relating to faulty goods.

9. Refunds

For a valid statutory cancellation, we refund the product price and the least expensive standard delivery charge you paid, if any. We may withhold the refund until we receive the goods or you provide evidence that you sent them back. Refunds are made to the original payment method within the applicable legal timeframe. Additional services or premium delivery costs are not refunded unless required by law.

10. Faulty, damaged or incorrect goods

Please contact support@bellunashop.com as soon as possible with your order number and, where helpful, photographs. Nothing in these terms restricts your rights under the Consumer Rights Act 2015, including the short-term right to reject qualifying faulty goods and rights to repair, replacement or refund.

11. Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of your mandatory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses suffered by consumers.

12. Personal data

We process personal data as described in our Privacy Policy and in accordance with applicable data-protection law.

13. Governing law and disputes

These terms are governed by Dutch law, but this does not deprive UK consumers of mandatory protections provided by the law of the country in which they live. You may bring proceedings in any court that has jurisdiction under applicable consumer law. Please contact us first so we can try to resolve any complaint promptly.

14. Contact

Email: support@bellunashop.com
Customer service: Monday to Friday, 9:00 am–5:00 pm CET
We aim to reply within 1–2 business days.