Shipping

Belluna Shipping Policy

At Belluna, we are committed to providing all our customers in Germany with a smooth and transparent shipping experience. Shipping costs are calculated at checkout and may vary depending on the product.

Shipping Destinations

This shipping policy applies to orders shipped within Germany.

Delivery times

After placing your order, you can expect the following:

  • Order Cutoff: 5:00 PM (CET), Monday to Friday
  • Processing Time: 1–2 business days (Monday to Friday)
  • Transit Time: 5–10 business days (Monday to Friday)
  • Estimated Delivery Time: a total of 6–12 business days from the order date

You will receive a shipping confirmation email with a tracking number once your order has been handed over to the courier.

Please note: Delivery times are estimates and may be extended on holidays, due to courier delays, or extreme weather conditions. Delivery times may also be slightly longer for hard-to-reach areas. If this applies to your order, we will inform you by email.

Shipping service provider

We work with reliable shipping partners in Germany to ensure timely delivery, including:

  • DHL
  • DPD
  • Hermes

Shipping costs

Shipping costs are calculated during checkout and may vary depending on the product and delivery address.

Failed Deliveries or Access Issues

If no one is available at delivery, the courier can:

  • attempt a redelivery
  • leave a notification with pickup information for a local pickup point or depot

Please use the tracking link in your email to follow the current delivery status.

Delivery Issues or Missing Packages

If your package is delayed, lost, or arrives damaged, please contact us immediately. We will assist you as quickly as possible and find a solution.

Email: support@bellunashop.com

Shipment tracking

Once your package has been shipped, you will receive a confirmation email with your tracking number.

You can track the current status of your delivery via the link included in the email.

Contact Information

Store Name: Belluna
Address: Vlierweg 12, 1032LG, Amsterdam, Netherlands
Email: support@bellunashop.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM

We strive to respond to all emails within 1–2 business days.